FAQ

Q: What cartridge do you use?

A: We do not use any "cartridge". All kits are cut using a laser cutting system.

 

Q: Do you have wholesale pricing?

A: Yes! However we do not offer wholesale price via our online store. If you would like to get more information on whole please use the "contact us" form and we will contact you as soon as possible.

 

Q: Do you have a privacy policy?

A: We assure you that we will not sell any of your information or use it for any other purpose.

 

Q: When will my order ship?

A: We try to ship orders within 2-3 weeks. We do try to get them out as fast as possible. 

 

Q: Do you except returns?

A: At this time we do not accept returns.

 

Q: I am missing a piece in my kit, what do i do?

A: We try very hard to make sure parts are not missing, however it does happen. If this has happened to you please contact us and we will ship you the part at no cost to you.

 

O: I have a coupon, where do I enter it?

A: Coupons are entered in the checkout process. Once have put all the items you want to get into the cart, click "check out" at the bottom of the page. Complete part 1 - 3 of the checkout process. In part 4 "Order Confirmation" it will say "Gift Certificate or Coupon Code", enter the code here then click apply.

 

Q: What is the cost of shipping?

A: The cost of shipping is based on order total after any discounts. The cost of shipping is as follows

              $0.00 - 24.99 = $7.95

              $25.00 - 74.99 = $10.95

              Over $75.00 = Free